Sept. 29, 2011— As you know, a complete set of Elixir® Strings consists of wound strings with either POLYWEB® Coating or NANOWEB® Coating and plain steel strings. This communication is about the plain steel strings, not the coated wound strings.
Last month we told you about a problem with the supply of key materials for our Anti-Rust plain steel strings and that we had restarted production of string sets using our original plain steel strings. We wanted to let you know today that those string sets will be arriving at your favorite music retailer on or around Oct. 1. We also wanted to assure you that this change does not affect our wound strings with POLYWEB Coating or NANOWEB Coating. You’ll continue to experience the unsurpassed tone life that has made Elixir® Strings the coated string leader.
If you have had any difficulty finding your Elixir® Strings, we sincerely apologize for the inconvenience. Also, please know that we are working as fast as we can to fix the supply problem and return to production of the Anti-Rust plain steel strings.
If you have any questions at all, please call our Customer Excellence team at 1-800-853-4673, or email us at firstname.lastname@example.org. We appreciate your patience as we work through this.